Nhs Pension Scheme · CAS-44265-V3C8

CAS-44265-V3C8

Ombudsman’s Determination Applicant Mrs Y

Scheme NHS Pension Scheme (the Scheme)

Respondent NHS Business Services Authority (NHS BSA)

Outcome

Complaint summary

Background information, including submissions from the parties

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Adjudicator’s Opinion

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Mrs Y did not accept the Adjudicator’s Opinion and the complaint was passed to me to consider. Mrs Y provided her further comments which do not change the outcome. In summary, she said:-

• She used to be able to see both entitlements in full on the TRS for both the 1995 and 2008 Sections of the Scheme up until the point she took her 1995 pension in 2017. The manual statement provided after that was not as detailed as the TRS and did not give the projections for lump sums on the 2008 Section benefits. The manual statement became a 15 month plus statement because of the time it took to produce it.

• She does not consider the email from NHS BSA as business like, rather she considers it curt, blunt and wrong.

• She feels the Adjudicator could not possibly say how much distress, anxiety and inconvenience she has been personally caused.

I note the additional points raised by Mrs Y but I agree with the Adjudicator’s Opinion.

Ombudsman’s decision

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Anthony Arter Pensions Ombudsman

22 June 2022

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