FSCS in-default register

Green Gem Financial Ltd

Declared in default12 August 2024FRN 400488

What this means for you

Because Green Gem Financial Ltd has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

Green Gem Financial Ltd (FRN 400488), a UK-regulated firm providing pension advice, pension transfer, and SIPP administration services, was declared in default by the Financial Services Compensation Scheme on 12 August 2024. Customers who held eligible pension-related products with the firm may be entitled to compensation of up to £85,000 under the FSCS protection framework. The firm had no trading names on record at the time of default.

Products this firm wrote

Pension advicePension transferSIPP administration

How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.