FSCS in-default register

Charterhouse Mortgage Consultants

Declared in default4 May 2010FRN 300577

What this means for you

Because Charterhouse Mortgage Consultants has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

Charterhouse Mortgage Consultants (FRN 300577), a UK-regulated mortgage advisory firm, was declared in default by the Financial Services Compensation Scheme on 4 May 2010. The firm had provided mortgage consultancy services to retail customers. Eligible customers may be entitled to compensation of up to £85,000 per person under FSCS protection rules for mortgage-related claims.

Products this firm wrote

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How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.