FSCS in-default register

Mr Neil Heward t/a The Colchester Mortgage Centre & the Building Society Shop

Declared in default2 July 2014FRN 121182

What this means for you

Because Mr Neil Heward t/a The Colchester Mortgage Centre & the Building Society Shop has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

Mr Neil Heward, trading as The Colchester Mortgage Centre and the Building Society Shop (FRN 121182), was declared in default by the FSCS on 2 July 2014. The firm's primary business involved mortgage intermediation and related financial services. Eligible customers may claim compensation under the FSCS scheme, subject to the standard £85,000 limit for mortgage-related claims.

Products this firm wrote

--

How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.