William (Max) Rooks T/A "North West Pensions & Life"
What this means for you
Because William (Max) Rooks T/A "North West Pensions & Life" has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.
Background
William (Max) Rooks, trading as North West Pensions & Life (FRN 118222), was a UK-regulated financial services firm that the Financial Services Compensation Scheme declared in default on 15 September 1993. The firm's specific product offerings cannot be determined from available records. Eligible customers may claim compensation under FSCS protection limits, which vary by product type: up to £85,000 for deposits, investments, and mortgages, or 90 per cent of losses for insurance products with no upper limit.
Products this firm wrote
How to claim
- Check you were a customer of this firm during the period it was regulated.
- Gather your policy / advice / contract paperwork — start with anything you have in writing.
- Identify your loss and the date it crystallised.
- Apply via the FSCS online claim portal at claims.fscs.org.uk.
- The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.