FSCS in-default register

Crossbrook Insurance Brokers Ltd

Declared in default22 March 2021FRN 565493

What this means for you

Because Crossbrook Insurance Brokers Ltd has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

Crossbrook Insurance Brokers Ltd (FRN 565493), a UK-regulated firm offering general insurance and insurance contracts, was declared in default by the Financial Services Compensation Scheme on 22 March 2021. The firm had provided general insurance and contracts of insurance to retail customers. Former policyholders may be entitled to FSCS compensation of up to 90% of their claim with no upper limit for eligible insurance contracts.

Products this firm wrote

General insuranceContracts of insurance

How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.