FSCS in-default register

British Credit Trust Holdings Ltd

Declared in default25 March 2021FRN 312122

What this means for you

Because British Credit Trust Holdings Ltd has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

British Credit Trust Holdings Ltd (FRN 312122), a UK-regulated firm offering general insurance and insurance contracts, was declared in default by the Financial Services Compensation Scheme on 25 March 2021. The firm's failure means eligible policyholders may claim compensation for losses on their insurance policies. Under FSCS rules, former customers of the firm are entitled to compensation of up to 90% of their claim with no upper limit for insurance products.

Products this firm wrote

General insuranceContracts of insurance

How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.