Better Retirement Group Ltd formerly Directly Financial Ltd, Financial Strategy Ltd
What this means for you
Because Better Retirement Group Ltd formerly Directly Financial Ltd, Financial Strategy Ltd has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.
Background
Better Retirement Group Ltd, formerly known as Directly Financial Ltd and Financial Strategy Ltd (FRN 153420), provided pension advice, pension transfer services, and SIPP administration to UK customers. The Financial Services Compensation Scheme declared the firm in default on 17 January 2023. Eligible customers with claims relating to pension advice or pension transfer services may be entitled to compensation up to the £85,000 limit per claim.
Products this firm wrote
How to claim
- Check you were a customer of this firm during the period it was regulated.
- Gather your policy / advice / contract paperwork — start with anything you have in writing.
- Identify your loss and the date it crystallised.
- Apply via the FSCS online claim portal at claims.fscs.org.uk.
- The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.