FOS decisions / Self-Invested Personal Pension (SIPP)
Self-Invested Personal Pension (SIPP)
Financial Ombudsman Service final decisions, reproduced verbatim from the FOS published decisions register.
Decisions
5
Upheld
2
Not upheld
3
Avg redress
—
Upheld complaints (2)
Options UK Personal Pensions
DRN-5731918An execution-only SIPP provider is not responsible for assessing the suitability of unregulated alternative investments or conducting due diligence on them, provided it executes the client's specific instructions and the investments are per
UpheldDP Pensions Limited
DRN-6264644A SIPP provider must carry out adequate due diligence when accepting an application and investment, particularly for unregulated collective investment schemes, regardless of whether the consumer received independent advice.
Upheld
Not-upheld complaints (3)
Alltrust Services Limited
DRN-5923987A SIPP administrator is not responsible for advice given by previous providers or advisers in administration, and must continue charging fees for administering assets held within the SIPP even if those assets are subject to an FSCS compensa
Not upheldHalifax Share Dealing Limited
DRN-6259472A business must notify consumers of failed transactions, but the absence of evidence of notification does not automatically establish a breach where the business's systems were functioning normally.
Not upheldWesterby Trustee Services Limited
DRN-5308081A SIPP provider is not responsible for the suitability of investment advice provided by an independent introducer, nor must it decline to accept genuine investments based on speculative concerns about future governance failures.
Not upheld