FOS decisions / Section 75 Consumer Credit Act Claim
Section 75 Consumer Credit Act Claim
Financial Ombudsman Service final decisions, reproduced verbatim from the FOS published decisions register.
Decisions
262
Upheld
78
Not upheld
184
Avg redress
£360
Upheld complaints (57)
Clydesdale Financial Services Limited
DRN-6251738A credit relationship becomes unfair under Section 140A of the Consumer Credit Act 1974 where the supplier breaches Regulation 14(3) of the Timeshare Regulations by marketing a timeshare product as an investment.
UpheldMar 2026Decision DRN-6240965
A credit relationship becomes unfair under Section 140A of the Consumer Credit Act 1974 when the supplier breaches Regulation 14(3) of the Timeshare Regulations by marketing an investment product as such.
UpheldMar 2026Barclays Bank UK PLC trading as Tesco Bank
DRN-6238035Section 75 Consumer Credit Act 1974 allows a consumer to claim against a credit provider if goods supplied are not of satisfactory quality under the Consumer Rights Act 2015.
UpheldMar 2026Bank of Scotland plc
DRN-6238054A creditor under Section 75 of the Consumer Credit Act 1974 is liable for breaches of contract by the supplier, but the consumer must provide sufficient evidence of the breach and resulting loss.
UpheldMar 2026Shawbrook Bank Limited
DRN-6203674A lender may be held liable under Section 140A of the Consumer Credit Act 1974 for participating in an unfair credit relationship even if a Section 75 claim for misrepresentation fails, depending on the broader circumstances of the credit a
UpheldFeb 2026Shawbrook Bank Limited
DRN-6167792A lender participates in an unfair credit relationship under Section 140A of the Consumer Credit Act 1974 if the supplier breaches Regulation 14(3) of the Timeshare Regulations by marketing timeshare membership as an investment.
UpheldFeb 2026Mitsubishi HC Capital UK Plc
DRN-6258207A timeshare supplier breached Regulation 14(3) of the Timeshare Regulations by marketing fractional club membership as an investment, rendering the credit relationship unfair under Section 140A of the Consumer Credit Act 1974.
UpheldDec 2025Mitsubishi HC Capital UK Plc
DRN-6265306A lender participates in an unfair credit relationship under Section 140A of the Consumer Credit Act 1974 when the supplier breaches Regulation 14(3) of the Timeshare Regulations by marketing a timeshare product as an investment.
UpheldSept 2025First Holiday Finance Ltd
DRN-5633670A credit relationship can be rendered unfair under Section 140A of the Consumer Credit Act 1974 where the lender is party to the supplier's breach of timeshare regulations through statutory agency under Section 56.
UpheldMay 2025Shawbrook Bank Limited
DRN-5986357A lender may be jointly and severally liable under Section 75 of the Consumer Credit Act 1974 for a supplier's misrepresentations, and the credit relationship may be rendered unfair under Section 140A if the supplier breached timeshare regu
UpheldApr 2025Barclays Bank UK PLC
DRN-5086900A credit card provider is liable under section 75 of the Consumer Credit Act 1974 for breaches of contract by a merchant, including breach of an implied self-transfer guarantee in flight bookings.
UpheldRedress £216Oct 2024Tesco Bank
DRN-5928964A credit card provider must fairly assess chargeback and Section 75 claims without imposing unduly restrictive documentation requirements or discouraging valid claims.
UpheldRedress £200Healthcare Finance Limited
DRN-4713126Section 75 of the Consumer Credit Act 1974 allows a consumer to hold a finance provider liable for a breach of contract or misrepresentation by the supplier, provided the technical criteria are met and the supplier has actually breached the
UpheldHealthcare Finance Limited
DRN-5171663A creditor can be held liable under Section 75 of the Consumer Credit Act 1974 for a supplier's breach of contract in failing to provide services with reasonable care and skill as implied by the Consumer Rights Act 2015.
UpheldRedress £220American Express Services Europe Limited
DRN-4939754A lender is jointly and severally liable under Section 75 of the Consumer Credit Act 1974 when a supplier breaches its contract by failing to provide the goods or services as booked.
UpheldBank of Scotland plc
DRN-5610411A credit provider can be held liable under section 75 CCA for a supplier's breach of contract, including breaches of implied terms under the Package Travel Regulations, even when losses result from extraordinary circumstances if the supplie
UpheldClydesdale Financial Services Limited
DRN-6107689A supplier breaches Regulation 14(3) of the Timeshare Regulations 2010 by marketing or selling a timeshare product as an investment, rendering the associated credit relationship unfair under Section 140A of the Consumer Credit Act 1974.
UpheldShawbrook Bank Limited
DRN-6063018A lender may be liable under Section 140A of the Consumer Credit Act 1974 if a supplier breaches Regulation 14(3) of the Timeshare Regulations by marketing a timeshare as an investment, rendering the credit relationship unfair.
UpheldNewDay Ltd
DRN-5849972Section 75 of the Consumer Credit Act requires the credit card provider to consider claims for breach of contract or misrepresentation, and the consumer can recover losses where the goods or services do not match their description.
UpheldShawbrook Bank Limited
DRN-6161902A timeshare supplier breaches Regulation 14(3) of the Timeshare Regulations by marketing membership as an investment, rendering the associated credit relationship unfair under Section 140A of the Consumer Credit Act 1974.
UpheldShawbrook Bank Limited
DRN-4578200A credit relationship may be unfair under Section 140A of the Consumer Credit Act 1974 if the supplier breached Regulation 14(3) of the Timeshare Regulations by marketing a fractional club membership as an investment.
UpheldShawbrook Bank Limited
DRN-6186470A credit relationship is unfair under Section 140A of the Consumer Credit Act 1974 if the supplier breached Regulation 14(3) of the Timeshare Regulations by marketing timeshare membership as an investment.
UpheldShawbrook Bank Limited
DRN-6189332A credit relationship is rendered unfair under Section 140A of the Consumer Credit Act 1974 where the supplier breaches Regulation 14(3) of the Timeshare Regulations by marketing a timeshare as an investment.
UpheldShawbrook Bank Limited
DRN-6175876A lender may be party to an unfair credit relationship under Section 140A of the Consumer Credit Act 1974 if the supplier breaches regulations prohibiting marketing of timeshare as an investment, and the lender participates in or is aware o
UpheldCreation Consumer Finance Limited
DRN-6153595A lender is liable under Section 75 of the Consumer Credit Act 1974 for breaches of contract or misrepresentation by the supplier, where the lender must give fair consideration to such claims.
UpheldRedress £200Bank of Scotland plc trading as Halifax
DRN-6263248A bank must fairly assess whether a chargeback claim meets the card scheme's criteria before deciding whether to proceed, considering all relevant evidence provided by the consumer.
UpheldShawbrook Bank Limited
DRN-5908747A lender may be party to an unfair credit relationship under Section 140A of the Consumer Credit Act 1974 where a supplier breaches the Timeshare Regulations by marketing timeshare membership as an investment.
UpheldClydesdale Financial Services Limited
DRN-5908874A lender participates in an unfair credit relationship under Section 140A of the Consumer Credit Act 1974 when the supplier breaches Regulation 14(3) of the Timeshare Regulations by marketing a timeshare as an investment.
UpheldShawbrook Bank Limited
DRN-4627047A lender participates in an unfair credit relationship under Section 140A of the Consumer Credit Act 1974 when the supplier breaches Regulation 14(3) of the Timeshare Regulations by marketing a timeshare product as an investment.
UpheldShawbrook Bank Limited
DRN-5957599A lender may be jointly liable for a supplier's misrepresentations under Section 75 of the Consumer Credit Act 1974, and a credit relationship can be unfair under Section 140A where a lender finances an unregulated collective investment sch
UpheldMitsubishi HC Capital UK Plc
DRN-4600195A lender participates in an unfair credit relationship under Section 140A of the Consumer Credit Act 1974 when financing a timeshare contract that was marketed as an investment in breach of Regulation 14(3) of the Timeshare Regulations.
UpheldShawbrook Bank Limited
DRN-5792153A lender is jointly and severally liable with a supplier under Section 75 of the Consumer Credit Act 1974 for misrepresentations and breaches of contract, and credit relationships can be unfair under Section 140A where the supplier engaged
UpheldMitsubishi HC Capital UK PLC
DRN-4644397A lender may be party to an unfair credit relationship under Section 140A of the Consumer Credit Act 1974 if the supplier breaches the Timeshare Regulations by marketing a timeshare product as an investment.
UpheldPropensio Finance Limited
DRN-5665966Under Section 75 of the Consumer Credit Act 1974, a credit provider is equally liable for breach of contract by the supplier when goods are purchased on credit.
UpheldNewDay Ltd
DRN-5822352A lender is liable under section 75 of the Consumer Credit Act 1974 for misrepresentations made by a supplier when the consumer relied on those misrepresentations in entering the contract.
UpheldMitsubishi HC Capital UK PLC
DRN-6252944Under section 75 of the Consumer Credit Act 1974, a finance provider is liable for breaches of contract by the supplier, including consequential losses such as remedial work costs arising from defective goods.
UpheldMonzo Bank Ltd
DRN-6252716Section 75 Consumer Credit Act 1974 provides equal liability to the credit card provider for breaches of contract or misrepresentation by the supplier of goods and services.
UpheldRedress £495NewDay Ltd
DRN-6250342A credit card provider must fairly assess Section 75 Consumer Credit Act claims by considering persuasive documentary evidence of breach of contract or misrepresentation by the supplier.
UpheldStarling Bank Limited
DRN-6260671A credit card provider should raise a chargeback under the 'Refund/Credit Not Processed' reason code where a merchant fails to disclose its refund policy at the time of transaction and is unwilling to accept cancellation, regardless of when
UpheldShawbrook Bank Limited
DRN-6260879A lender may be party to an unfair credit relationship under Section 140A of the Consumer Credit Act 1974 if the supplier breaches Regulation 14(3) of the Timeshare Regulations by marketing a timeshare contract as an investment.
UpheldShawbrook Bank Limited
DRN-6261965A supplier breaches Regulation 14(3) of the Timeshare Regulations by marketing a fractional club membership as an investment, rendering the associated credit relationship unfair under Section 140A of the Consumer Credit Act 1974.
UpheldShawbrook Bank Limited
DRN-6264599A timeshare provider's marketing of a fractional club membership as an investment in breach of Regulation 14(3) of the Timeshare Regulations renders the associated credit relationship unfair under Section 140A of the Consumer Credit Act 197
UpheldFirst Holiday Finance Limited
DRN-6264048A credit relationship is unfair under Section 140A of the Consumer Credit Act 1974 where the supplier breaches Regulation 14(3) of the Timeshare Regulations by marketing timeshare as an investment.
UpheldBarclays Bank UK PLC
DRN-6264833A creditor is liable under section 75 of the Consumer Credit Act 1974 for misrepresentations made by a supplier in connection with a financed purchase.
UpheldMitsubishi HC Capital UK Plc
DRN-6266482A credit relationship is rendered unfair under Section 140A of the CCA where a lender finances a purchase based on a supplier's material misrepresentation about the nature of the product as an investment.
UpheldShawbrook Bank Limited
DRN-6052012A credit relationship can be unfair under Section 140A of the Consumer Credit Act 1974 where the supplier breaches Regulation 14(3) of the Timeshare Regulations by marketing timeshare membership as an investment.
UpheldSantander UK Plc
DRN-6163736A consumer cannot claim a refund under Section 75 CCA or chargeback when they have received the contracted service, even if they were subject to aggressive upselling of duplicate insurance they did not need.
UpheldRedress £50Wise Payments Limited
DRN-6111349A card issuer must fairly and reasonably consider raising a chargeback when a customer disputes a transaction, even if the merchant's terms permit additional charges.
UpheldMitsubishi HC Capital UK PLC
DRN-5623611A lender can be held jointly and severally liable under Section 75 of the Consumer Credit Act 1974 for misrepresentations and breaches of contract by a supplier in relation to goods or services financed by credit.
UpheldShawbrook Bank Limited
DRN-5553616A lender can be liable for an unfair credit relationship under Section 140A of the Consumer Credit Act 1974 if the supplier breaches the Timeshare Regulations by marketing membership as an investment.
UpheldShawbrook Bank Limited
DRN-5653362A lender is jointly and severally liable under Section 75 of the Consumer Credit Act 1974 for misrepresentations made by a supplier, and a credit relationship may be rendered unfair under Section 140A where a supplier breaches timeshare mar
UpheldShawbrook Bank Limited
DRN-5677872A lender can be party to an unfair credit relationship under Section 140A of the Consumer Credit Act 1974 if the supplier breaches the Timeshare Regulations by marketing the product as an investment.
UpheldShawbrook Bank Limited
DRN-5690795A lender is party to an unfair credit relationship under Section 140A of the Consumer Credit Act 1974 where the supplier has breached the Timeshare Regulations by marketing membership as an investment.
UpheldShawbrook Bank Limited
DRN-5725952A lender is jointly and severally liable under Section 75 of the Consumer Credit Act 1974 for misrepresentations and breaches of contract by the supplier, and may be party to an unfair credit relationship under Section 140A where the financ
UpheldShawbrook Bank Limited
DRN-5778207A credit relationship is unfair under Section 140A of the Consumer Credit Act 1974 where the creditor is party to a supplier's breach of regulatory requirements (marketing timeshare as investment in breach of Timeshare Regulations) that mat
UpheldShawbrook Bank Limited
DRN-5793417A lender may be party to an unfair credit relationship under Section 140A of the Consumer Credit Act 1974 if the supplier breaches the Timeshare Regulations by marketing fractional club membership as an investment.
UpheldSantander UK Plc
DRN-5630064A card issuer should pursue a chargeback claim where there is a reasonable prospect of success, even when the cardholder cannot claim under section 75 of the Consumer Credit Act 1974.
Upheld
Not-upheld complaints (143)
Shawbrook Bank Limited
DRN-6249296A credit relationship is only unfair under Section 140A of the Consumer Credit Act 1974 if the relationship itself is genuinely unfair, not merely because the underlying product purchased may have been subject to poor sales practices.
Not upheldDec 2026Shawbrook Bank Limited
DRN-6259556A Section 75 claim for misrepresentation becomes time-barred six years from the date of the transaction, and a creditor may reasonably reject such claims notified after the limitation period has expired.
Not upheldMar 2026Shawbrook Bank Limited
DRN-6258423A lender is not liable under Section 75 of the Consumer Credit Act for misrepresentations by a timeshare supplier unless the lender was party to the misrepresentation or there was an unfair credit relationship under Section 140A.
Not upheldMar 2026Clydesdale Financial Services Limited
DRN-5100560Section 75 of the Consumer Credit Act 1974 requires that actionable misrepresentation or breach of contract by a supplier must be established before a lender can be held liable for a connected credit transaction.
Not upheldMar 2026First Holiday Finance Limited
DRN-6264843A Section 75 CCA claim for misrepresentation is subject to the same limitation periods as the underlying claim against the supplier, and must be brought within six years of the date the cause of action accrued.
Not upheldMar 2026Shawbrook Bank Limited
DRN-5825282A creditor can reasonably reject a Section 75 claim for misrepresentation that is time-barred under the Limitation Act 1980, as the claim must be brought within six years of the cause of action accruing.
Not upheldMar 2026Mitsubishi HC Capital UK Plc
DRN-6266154Section 75 claims for misrepresentation become time-barred under the Limitation Act 1980 after six years from the date of sale, and lenders may reasonably reject claims notified after this period has expired.
Not upheldMar 2026Decision DRN-6267059
Section 75 of the Consumer Credit Act 1974 requires a debtor-creditor-supplier agreement where the cardholder (debtor) must be the contracting party with the supplier to bring a claim.
Not upheldMar 2026Mitsubishi HC Capital UK Plc
DRN-6259969A Section 75 Consumer Credit Act claim for misrepresentation becomes time-barred six years from the date of sale, and lenders may reasonably reject claims raised after this limitation period has expired.
Not upheldMar 2026Shawbrook Bank Limited
DRN-6262091Section 75 of the Consumer Credit Act 1974 requires the finance provider to be legally answerable for misrepresentation or breach of contract by the supplier, but the consumer must provide sufficient evidence of the misrepresentation.
Not upheldMar 2026Shawbrook Bank Limited
DRN-6252758Section 75 of the Consumer Credit Act 1974 only provides recourse against a lender for actionable misrepresentations or breaches of contract by the supplier, not for mere non-disclosure of information.
Not upheldMar 2026Clydesdale Financial Services Limited
DRN-6245867A lender is not liable under Section 75 of the Consumer Credit Act for claims made outside the six-year limitation period, though substance of misrepresentation claims may still be considered under unfair credit relationship provisions.
Not upheldMar 2026First Holiday Finance Limited
DRN-6249202A lender is not liable under Section 75 of the Consumer Credit Act 1974 for supplier misrepresentation unless there is a factual and material misrepresentation, and a credit relationship is not unfair under Section 140A merely because a con
Not upheldMar 2026Shawbrook Bank Limited
DRN-6243337Section 75 of the Consumer Credit Act 1974 requires certain conditions to be met for consumer protection to apply, and even where conditions are met, the ombudsman must establish whether material misrepresentations about the product were ac
Not upheldMar 2026Mitsubishi HC Capital UK PLC
DRN-6248986A lender is only liable under Section 75 of the Consumer Credit Act 1974 for a supplier's misrepresentation if there is a factual and material misrepresentation of existing fact, not merely honestly held opinions about future value.
Not upheldMar 2026Shawbrook Bank Limited
DRN-4641998Section 75 of the Consumer Credit Act 1974 claims for misrepresentation become time-barred after six years from the date of the transaction, and lenders may reasonably reject such claims when first informed after this period has elapsed.
Not upheldMar 2026Shawbrook Bank Limited
DRN-6218266A creditor is not liable under Section 75 of the Consumer Credit Act 1974 for a supplier's alleged misrepresentation or breach unless the claims have genuine merit and the creditor acted unfairly in relation to the credit agreement.
Not upheldMar 2026Shawbrook Bank Limited
DRN-6242482Claims under the Consumer Credit Act 1974 and allegations of unfair credit relationships must be brought within the relevant statutory time limits, and the Limitation Act 1980 provides a complete defence to time-barred claims.
Not upheldMar 2026Mitsubishi HC Capital UK Plc
DRN-6227032A lender is not liable under Section 75 of the Consumer Credit Act 1974 for supplier misrepresentation unless there is a factual and material misrepresentation, and a credit relationship is not unfair under Section 140A merely because a con
Not upheldFeb 2026Shawbrook Bank Limited
DRN-5325510Section 75 of the Consumer Credit Act 1974 requires specific conditions to be met for connected lender liability to apply, and the consumer must demonstrate actionable misrepresentation or breach of contract by the supplier.
Not upheldFeb 2026Mitsubishi HC Capital UK Plc
DRN-6232130A finance provider is only liable under section 75 of the Consumer Credit Act 1974 for misrepresentations or breaches of contract by the supplier if there is sufficient evidence of such misrepresentation or breach.
Not upheldFeb 2026Clydesdale Financial Services Limited
DRN-6228490Connected lender liability under Section 75 of the Consumer Credit Act 1974 requires an actionable misrepresentation or breach of contract by the supplier; Section 140A protects against unfair credit relationships.
Not upheldFeb 2026Tandem Bank Limited
DRN-6209348Section 75 of the Consumer Credit Act 1974 only provides recourse against lenders where there is an actionable misrepresentation or breach of contract by the supplier, which requires clear evidence of false statements of fact.
Not upheldFeb 2026Shawbrook Bank Limited
DRN-6229126A lender is not liable under Section 75 of the Consumer Credit Act 1974 for supplier misrepresentations that are not factual, material, and supported by evidence.
Not upheldFeb 2026Mitsubishi HC Capital UK PLC
DRN-4970456A Section 75 Consumer Credit Act claim for misrepresentation becomes time-barred six years from the date of the transaction, and creditors may reasonably reject claims first notified after this period has expired.
Not upheldFeb 2026Clydesdale Financial Services Limited
DRN-6257500Section 75 of the Consumer Credit Act does not apply to goods with a cash price exceeding £30,000, and Section 140A requires evidence of actual unfairness in the credit relationship itself.
Not upheldFeb 2026Shawbrook Bank Limited
DRN-6199116Section 75 Consumer Credit Act 1974 does not apply to purchases exceeding £30,000, and jurisdiction over unfair credit relationship complaints is time-limited.
Not upheldFeb 2026First Holiday Finance Ltd
DRN-6255868Connected lender liability under Section 75 of the Consumer Credit Act 1974 requires actionable misrepresentation or breach of contract by the supplier, which must be supported by sufficient evidence of false statements of fact.
Not upheldFeb 2026Shawbrook Bank Limited
DRN-6259844A credit relationship is not rendered unfair under Section 140A CCA merely because a supplier may have breached timeshare marketing regulations, where the lender had no involvement in the supplier's conduct and the borrower's decision to en
Not upheldFeb 2026Shawbrook Bank Limited
DRN-6241792A Section 75 claim for misrepresentation becomes time-barred six years from the date of the transaction, and creditors may reasonably reject claims first raised after this limitation period has expired.
Not upheldFeb 2026Shawbrook Bank Limited
DRN-6167895Connected lender liability under Section 75 of the Consumer Credit Act 1974 requires an actionable misrepresentation or breach of contract by the supplier, which must be established with sufficient evidence.
Not upheldFeb 2026Shawbrook Bank Limited
DRN-6161560Section 75 of the Consumer Credit Act 1974 requires proof of actionable misrepresentation or breach of contract by the supplier; general statements about investment potential or sales talk do not constitute factual misrepresentations.
Not upheldFeb 2026Shawbrook Bank Limited
DRN-6252864A lender is not liable under Section 75 of the Consumer Credit Act 1974 for misrepresentations by a supplier unless the representations constitute actionable misstatements of fact rather than honest opinions or general marketing claims.
Not upheldFeb 2026Mitsubishi HC Capital UK PLC
DRN-6262196A creditor may reasonably reject a Section 75 claim that becomes time-barred under the Limitation Act 1980 before being notified to the creditor.
Not upheldFeb 2026Shawbrook Bank Limited
DRN-6235128A Section 75 claim for misrepresentation is time-barred under the Limitation Act 1980 if more than six years have passed since the cause of action accrued at the time of sale.
Not upheldFeb 2026Shawbrook Bank Limited
DRN-6256001A claim for misrepresentation under Section 75 of the Consumer Credit Act is barred by the Limitation Act 1980 if made more than six years after the transaction date.
Not upheldJan 2026Shawbrook Bank Limited
DRN-6265120A lender is not liable under Section 75 of the Consumer Credit Act 1974 for misrepresentations by a timeshare supplier unless those representations constitute actionable misstatements of fact rather than honest opinions or general sales pat
Not upheldJan 2026Shawbrook Bank Limited
DRN-6255739A lender is not liable under Section 75 of the Consumer Credit Act for alleged misrepresentations by a supplier unless the misrepresentations are actionable and the statutory conditions for connected lender liability are met.
Not upheldDec 2025Shawbrook Bank Limited
DRN-6101837A claim under Section 75 of the Consumer Credit Act is barred by the Limitation Act 1980 if brought more than six years after the alleged misrepresentation.
Not upheldDec 2025Shawbrook Bank Limited
DRN-6116574A lender is not liable under Section 75 of the Consumer Credit Act 1974 for misrepresentations by a supplier unless the supplier made a factual and material misrepresentation, and marketing fractional timeshare ownership as an investment do
Not upheldDec 2025Shawbrook Bank Limited
DRN-6056429A lender is not liable under Section 75 of the Consumer Credit Act 1974 for a supplier's misrepresentation or breach unless there is evidence of actionable factual misrepresentation or material breach of contract.
Not upheldDec 2025Mitsubishi HC Capital UK Plc
DRN-6079676Section 75 CCA claims for alleged misrepresentations are time-barred if brought more than six years from the date of the contract, and the limitation period does not restart upon debt repayment for this type of claim.
Not upheldDec 2025Mitsubishi HC Capital UK Plc
DRN-6252493Section 75 of the Consumer Credit Act 1974 requires actionable misrepresentation or breach of contract by the supplier for connected lender liability to apply.
Not upheldDec 2025Mitsubishi HC Capital UK Plc
DRN-6248513Section 75 CCA claims for misrepresentation are subject to the six-year limitation period under the Limitation Act 1980, running from the date of sale, and claims raised after this period has expired are time-barred.
Not upheldDec 2025Mitsubishi HC Capital UK PLC
DRN-6264612A lender is not liable under Section 75 of the Consumer Credit Act for misrepresentations by a timeshare supplier where the representations about investment appreciation and property ownership were substantially accurate.
Not upheldDec 2025Shawbrook Bank Limited
DRN-6264464A lender is only liable under Section 75 of the Consumer Credit Act 1974 for a supplier's misrepresentations if those statements constitute actionable misrepresentations rather than honestly held opinions.
Not upheldDec 2025Mitsubishi HC Capital UK Plc
DRN-6052264A lender is only liable under Section 75 of the Consumer Credit Act 1974 for misrepresentations or breaches by a supplier if the consumer can demonstrate actionable misrepresentations or breaches with sufficient evidence.
Not upheldNov 2025Mitsubishi HC Capital UK Plc
DRN-6052321A lender is not liable under Section 75 of the Consumer Credit Act 1974 for a supplier's misrepresentations unless the consumer provides sufficient evidence that false statements of existing fact were made.
Not upheldNov 2025Mitsubishi HC Capital UK Plc
DRN-6220541Section 75 of the Consumer Credit Act 1974 requires actionable misrepresentation or breach of contract by the supplier; representations that reflect the main thrust of the contract terms are not false statements of fact.
Not upheldNov 2025Clydesdale Financial Services Limited
DRN-6093976A lender is not liable under Section 75 of the Consumer Credit Act 1974 for supplier misrepresentation unless there is a factual and material misrepresentation; and a credit relationship is not unfair under Section 140A merely because the c
Not upheldNov 2025Shawbrook Bank Limited
DRN-6228352Section 75 of the Consumer Credit Act 1974 requires that a misrepresentation by a supplier must constitute a false statement of fact to engage lender liability, and contractual terms reflecting the main thrust of the agreement do not consti
Not upheldNov 2025Shawbrook Bank Limited
DRN-6114837A lender is not liable under Section 75 of the Consumer Credit Act for misrepresentations made by a timeshare supplier about investment appreciation and property value unless those representations were actionable misstatements of fact rathe
Not upheldNov 2025Shawbrook Bank Limited
DRN-6264217Connected lender liability under Section 75 of the Consumer Credit Act 1974 requires proof of actionable misrepresentation or breach of contract by the supplier, with the burden of establishing such misrepresentation on the consumer.
Not upheldNov 2025Mitsubishi HC Capital UK Plc
DRN-5948497A lender is only liable under Section 75 of the Consumer Credit Act 1974 for a supplier's misrepresentation if the supplier made actionable false statements of existing fact or unsustainable opinions at the time of sale.
Not upheldOct 2025Shawbrook Bank Limited
DRN-6203654A lender may only be liable under Section 75 of the Consumer Credit Act 1974 for a supplier's misrepresentations if those representations were false statements of fact at the time of sale.
Not upheldOct 2025Shawbrook Bank Limited
DRN-6249148A lender is only liable under Section 75 of the Consumer Credit Act 1974 if the supplier made a factual and material misrepresentation, not merely an honestly held opinion about investment appreciation.
Not upheldSept 2025Mitsubishi HC Capital UK PLC
DRN-6017404Section 75 of the Consumer Credit Act 1974 requires connected lender liability only where there is an actionable misrepresentation or breach of contract by the supplier, supported by sufficient evidence of false statements of fact.
Not upheldSept 2025Mitsubishi HC Capital UK PLC
DRN-5875919A lender is not liable under Section 75 of the Consumer Credit Act for a supplier's statements about investment appreciation that constitute honestly held opinions rather than actionable misrepresentations of fact.
Not upheldSept 2025Clydesdale Financial Services Limited
DRN-6096994Section 75 of the Consumer Credit Act requires the lender to be liable for supplier misrepresentation only where there are actionable false statements of existing fact made at the time of sale.
Not upheldSept 2025Mitsubishi HC Capital UK PLC
DRN-6080267A lender is only liable under Section 75 of the Consumer Credit Act 1974 for a supplier's actionable misrepresentation or breach of contract if the facts constitute a genuine misrepresentation or breach of the relevant terms.
Not upheldSept 2025Shawbrook Bank Limited
DRN-5870576A lender is not liable under Section 75 of the Consumer Credit Act 1974 for supplier misrepresentation unless there is a factual and material misrepresentation, and a credit relationship is not unfair merely because the financed product had
Not upheldSept 2025Clydesdale Financial Services Limited
DRN-5846465The Financial Ombudsman Service can only consider complaints within strict time limits (six years from the event or three years from when the complainant became aware of cause for complaint) unless exceptional circumstances apply or the res
Not upheldSept 2025Tandem Personal Loans Ltd
DRN-6156675Section 75 of the Consumer Credit Act 1974 requires that representations must constitute false statements of fact to establish lender liability for supplier misrepresentation.
Not upheldSept 2025Shawbrook Bank Limited
DRN-6086656A lender is not liable under Section 75 of the Consumer Credit Act 1974 for a supplier's misrepresentation unless there is evidence of a factual and material misrepresentation by the supplier.
Not upheldAug 2025Clydesdale Financial Services Limited
DRN-6262148A lender is not liable under Section 75 of the Consumer Credit Act 1974 for misrepresentations or breaches by a supplier unless the claims are substantiated with credible evidence, and a credit relationship is not rendered unfair under Sect
Not upheldAug 2025Shawbrook Bank Limited
DRN-5907639Section 75 of the Consumer Credit Act 1974 requires an actionable misrepresentation or breach of contract by the supplier for connected lender liability to apply; speculative future breaches and non-factual misrepresentations do not qualify
Not upheldAug 2025Shawbrook Bank Limited
DRN-5953030Section 75 of the Consumer Credit Act 1974 requires actionable misrepresentation or breach of contract by the supplier for the lender to be liable, and the evidence must demonstrate false statements of existing fact.
Not upheldAug 2025Mitsubishi HC Capital UK PLC
DRN-6253169Section 75 of the Consumer Credit Act 1974 requires a factual and material misrepresentation or breach of contract by the supplier for a lender to be held liable; vague concerns or uncertain future outcomes do not constitute actionable misr
Not upheldAug 2025Shawbrook Bank Limited
DRN-6097344Section 75 of the Consumer Credit Act 1974 requires evidence of actionable misrepresentation or breach of contract by the supplier for the lender to be held liable.
Not upheldAug 2025Shawbrook Bank Limited
DRN-6265756A lender is liable under Section 75 of the Consumer Credit Act 1974 only where there is an actionable misrepresentation or breach of contract by the supplier.
Not upheldAug 2025Shawbrook Bank Limited
DRN-5997680A lender is not liable under section 75 of the Consumer Credit Act 1974 for a supplier's alleged misrepresentation unless there is a factual and material misrepresentation that can be proven.
Not upheldAug 2025Clydesdale Financial Services Limited
DRN-4782773A creditor is not liable under section 75 CCA for breaches of contract or misrepresentation by a supplier unless the credit agreement meets the statutory requirements for application of that section.
Not upheldOct 2024Mitsubishi HC Capital UK PLC
DRN-6214344A lender is not liable under Section 75 of the Consumer Credit Act 1974 for alleged misrepresentations by a timeshare supplier where the representations accurately reflect the terms of the purchase agreement entered into by the consumer.
Not upheldApr 2024Clydesdale Financial Services Limited
DRN-6252307Section 75 of the Consumer Credit Act 1974 requires actionable misrepresentation or breach of contract by the supplier for lender liability to be engaged.
Not upheldMar 2024Decision DRN-5938239
Section 75 of the Consumer Credit Act 1974 requires a debtor-creditor-supplier arrangement to exist, which is satisfied when the cardholder is the party to the contract with the supplier, regardless of who ultimately benefits from the purch
Not upheldDecision DRN-5959754
Under chargeback rules, refunds for defective services are typically only available when consumers cancel and return home early, not when they complete the full booking despite dissatisfaction.
Not upheldNationwide Building Society
DRN-5996589A consumer cannot claim a chargeback or invoke section 75 protection where the merchant's terms clearly show a service fee is non-refundable and the consumer accepted those terms before payment.
Not upheldDecision DRN-6058675
Section 75 of the Consumer Credit Act 1974 requires a debtor-creditor-supplier agreement, and where multiple parties are involved in a booking, the credit card provider may fairly apportion liability based on the cardholder's share rather t
Not upheldDecision DRN-6087852
A personal loan agreement is not a debtor-creditor-supplier agreement, so Section 75 of the Consumer Credit Act 1974 does not apply, and the lender may apply interest to early settlement figures outside the 14-day withdrawal period in accor
Not upheldDecision DRN-5901748
A card issuer is not obliged to pursue a chargeback where there is insufficient evidence of a successful claim, and must reasonably assess whether a chargeback has prospect of success.
Not upheldDecision DRN-5910759
Section 75 CCA claims require misrepresentation or breach of contract; accurate information displayed in a reasonable location on a product webpage does not constitute misrepresentation even if not prominently highlighted.
Not upheldDecision DRN-6270613
Section 75 of the Consumer Credit Act 1974 only provides recourse against a lender for actionable misrepresentations or breaches of contract by the supplier, which must be supported by sufficient evidence of factual and material misstatemen
Not upheldShawbrook Bank Limited
DRN-6258268A credit relationship is only unfair under Section 140A of the Consumer Credit Act 1974 if the lender was party to conduct that caused the consumer financial loss.
Not upheldShawbrook Bank Limited
DRN-6263259A creditor is legally answerable under section 75 of the Consumer Credit Act 1974 only if the consumer can demonstrate actual misrepresentation or breach of contract by the supplier, supported by sufficient evidence.
Not upheldBarclays Bank UK PLC
DRN-6075471A credit card provider is not liable under section 75 of the Consumer Credit Act 1974 where the consumer has failed to evidence a defective service or has already been compensated for losses through alternative claims.
Not upheldCapital One (Europe) plc
DRN-5476768A creditor is not jointly liable under Section 75 CCA where the supplier has not breached the contract, as the terms were clearly available and the consumer did not meet the stated cancellation conditions.
Not upheldAmerican Express Services Europe Limited
DRN-5312361Section 75 of the Consumer Credit Act 1974 requires a direct debtor-creditor-supplier agreement between the cardholder and the supplier of goods or services.
Not upheldMonzo Bank Ltd
DRN-5674309A chargeback is a commercial scheme not subject to consumer law protections, and card issuers are not obliged to enforce consumer rights in the same way courts are.
Not upheldMitsubishi HC Capital UK Plc
DRN-6247358Section 75 of the Consumer Credit Act 1974 requires an actionable misrepresentation or breach of contract by the supplier for connected lender liability to apply.
Not upheldShawbrook Bank Limited
DRN-6253510Section 75 of the Consumer Credit Act 1974 requires proof of actionable misrepresentation by the supplier for the lender to be liable, and Section 140A requires the credit relationship to be unfair.
Not upheldShawbrook Bank Limited
DRN-6253127Section 75 of the Consumer Credit Act 1974 only provides recourse against lenders for actionable misrepresentations or breaches of contract by suppliers; opinions about future value appreciation do not constitute factual misrepresentations.
Not upheldClydesdale Financial Services Limited
DRN-6243070A credit relationship is not rendered unfair under Section 140A of the Consumer Credit Act 1974 merely because the underlying asset was marketed as an investment or because the consumer was not fully informed of all alternatives at the poin
Not upheldFirst Holiday Finance Ltd
DRN-6129835Section 75 of the Consumer Credit Act 1974 does not apply to an assignee of a loan where the original creditor was not a UK-regulated entity at the time the credit agreement was made.
Not upheldTandem Bank Limited
DRN-6249162An assignee of a credit agreement does not automatically inherit Section 75 liability for misrepresentation claims against the original creditor, though Section 140A unfair credit relationship claims may apply to assignees.
Not upheldSocial Money Limited
DRN-6132184A credit provider must fairly and reasonably assess whether a supplier has breached contract or misrepresented goods/services when handling a section 75 claim, considering whether the supplier delivered what was promised.
Not upheldClydesdale Bank Plc
DRN-5941374A consumer can claim under section 75 of the Consumer Credit Act 1974 for breach of contract or misrepresentation by a supplier, but the remedy must be proportionate to the actual service failures and not result in unjust enrichment.
Not upheldShawbrook Bank Limited
DRN-5812282Section 75 of the Consumer Credit Act 1974 requires a creditor to be liable for breaches by the supplier, but only where there is sufficient evidence of the alleged misrepresentation.
Not upheldFirst Holiday Finance Limited
DRN-5784174A Section 75 claim for misrepresentation becomes time-barred under the Limitation Act 1980 six years from the date the cause of action accrued, and a creditor may reasonably reject a claim presented after this period has expired.
Not upheldFirst Holiday Finance Ltd
DRN-6103193A lender is only jointly and severally liable under section 75 of the Consumer Credit Act 1974 if the supplier's misrepresentation or breach meets the strict conditions for section 75 to apply, including requirements regarding cash price an
Not upheldClydesdale Financial Services Limited
DRN-4800470A lender is not liable under Section 75 of the Consumer Credit Act 1974 for misrepresentations by a supplier unless the misrepresentations are established as having been made at the point of sale.
Not upheldShawbrook Bank Limited
DRN-6055077Section 75 of the Consumer Credit Act 1974 requires a factual and material misrepresentation or breach of contract by the supplier to establish connected lender liability.
Not upheldShawbrook Bank Limited
DRN-6259816A credit relationship is not rendered unfair under Section 140A of the Consumer Credit Act 1974 merely because the creditor finances a timeshare product where the supplier may have breached regulatory requirements.
Not upheldMBNA Limited
DRN-6012511Section 75 of the Consumer Credit Act 1974 requires a clear debtor-creditor-supplier relationship for a claim to succeed, and the supplier must breach the contract or misrepresent the services.
Not upheldClydesdale Financial Services Limited
DRN-6203071Section 75 of the Consumer Credit Act provides connected lender liability only where there is an actionable misrepresentation or breach of contract by the supplier, and general statements about investment potential or property ownership tha
Not upheldShawbrook Bank Limited
DRN-6249518A Section 75 CCA claim for misrepresentation becomes time-barred six years from the date of the transaction, and lenders may reasonably reject claims notified after this limitation period has expired.
Not upheldClydesdale Financial Services Limited
DRN-6249736A creditor may reasonably reject a Section 75 claim for misrepresentation that becomes time-barred under the Limitation Act 1980 before notification to the lender.
Not upheldMitsubishi HC Capital UK Plc
DRN-6106889A lender is only liable under Section 75 of the Consumer Credit Act 1974 for supplier misrepresentations that are actionable and materially false, not for honest opinions about investment performance.
Not upheldFirst Holiday Finance Ltd
DRN-6255950Claims under Section 75 of the Consumer Credit Act 1974 are subject to the six-year limitation period under the Limitation Act 1980, which bars claims made more than six years after the alleged misrepresentation occurred.
Not upheldShawbrook Bank Limited
DRN-5167058A lender is not liable under Section 75 CCA for misrepresentations by a timeshare supplier unless the lender was party to an unfair credit relationship or the consumer can demonstrate actionable misrepresentation and/or breach of contract b
Not upheldShawbrook Bank Limited
DRN-6254832A Section 75 CCA claim for misrepresentation is time-barred under the Limitation Act 1980 if made more than six years after the date of sale, and a lender may reasonably rely on this defence.
Not upheldClydesdale Financial Services Limited
DRN-6256421A Section 75 claim for misrepresentation must be brought within six years of the cause of action arising, which is when the consumer enters into the contract.
Not upheldClydesdale Financial Services Limited
DRN-6256525A lender is not liable under Section 75 of the Consumer Credit Act 1974 for misrepresentation by a supplier unless there is a factual and material misrepresentation of existing fact.
Not upheldMitsubishi HC Capital UK Plc
DRN-5804255Section 75 of the Consumer Credit Act 1974 requires actionable misrepresentation or breach of contract by the supplier for a consumer to have recourse against the lender, and the consumer must provide sufficient evidence of false statements
Not upheldMitsubishi HC Capital UK PLC
DRN-6262318Section 75 of the Consumer Credit Act 1974 requires clear evidence of a misrepresentation that induced the consumer into the contract and caused a loss.
Not upheldAmerican Express Services Europe Limited
DRN-6056610A card issuer is not required to succeed in a chargeback claim where the merchant defends the transaction and the service was provided, and temporary refunds pending chargeback outcome should ideally be communicated clearly to the consumer.
Not upheldEE Limited
DRN-6139729Under Section 75 Consumer Credit Act 1974, a creditor is liable for breaches of contract by suppliers, but the consumer must prove on the balance of probabilities that the goods were not delivered.
Not upheldAmerican Express Services Europe Limited
DRN-6266212A Section 75 claim requires a debtor-creditor-supplier agreement where the cardholder is a contracting party with the supplier, which cannot be established when the transaction is made by a supplementary cardholder.
Not upheldMitsubishi HC Capital UK PLC
DRN-6112997A creditor may be liable under Section 75 of the Consumer Credit Act 1974 for misrepresentations made by a supplier in connection with a credit-financed purchase.
Not upheldMitsubishi HC Capital UK PLC
DRN-6218801A claim under Section 75 of the Consumer Credit Act 1974 for misrepresentation must be brought within six years of the cause of action arising, which is when the consumer entered into the credit agreement.
Not upheldShawbrook Bank Limited
DRN-6079021A lender is only liable under Section 75 of the Consumer Credit Act 1974 if the supplier made actionable misrepresentations or breached contract, which must be evidenced by false statements of existing fact.
Not upheldNewDay Ltd
DRN-6163040A credit card issuer is not obliged to pursue a chargeback dispute if there is little prospect of success, and Section 75 of the Consumer Credit Act requires a valid debtor-creditor-supplier relationship with evidence of misrepresentation o
Not upheldShawbrook Bank Limited
DRN-6106879A lender is not liable under Section 75 of the Consumer Credit Act for alleged misrepresentations by a timeshare supplier unless there is an actionable misrepresentation or breach of contract, and representations about investment appreciati
Not upheldLloyds Bank Plc
DRN-6122840A Section 75 Consumer Credit Act claim requires evidence of breach of contract or misrepresentation, and isolated dissatisfactions with travel services do not necessarily constitute failures to provide services with reasonable skill and car
Not upheldMitsubishi HC Capital UK Plc
DRN-6109776A credit relationship is not unfair under Section 140A of the Consumer Credit Act 1974 merely because an asset-backed product was marketed as an investment opportunity if the evidence shows the prospect of profit was not an important motiva
Not upheldMitsubishi HC Capital UK Plc
DRN-6262903A lender does not act unreasonably by rejecting a Section 75 CCA claim where the borrower has not established a valid claim against the supplier, and complaints about unfair credit relationships must be brought within six years of the trans
Not upheldShawbrook Bank Limited
DRN-6263614A lender is not liable under Section 75 or Section 140A of the Consumer Credit Act 1974 merely because a consumer makes purchases of timeshare products that they later regret, absent evidence of misrepresentation or unfair credit relationsh
Not upheldShawbrook Bank Limited
DRN-6263824A lender is not liable under Section 75 of the Consumer Credit Act 1974 for a supplier's representations unless those representations constitute actionable misrepresentations or breaches of contract.
Not upheldMitsubishi HC Capital UK Plc
DRN-6081138Section 75 of the Consumer Credit Act 1974 does not apply to purchases exceeding £30,000, and there was no actionable breach of contract by the supplier.
Not upheldShawbrook Bank Limited
DRN-6215338A claim under Section 75 of the Consumer Credit Act 1974 based on alleged misrepresentations is time-barred if brought more than six years after the cause of action arose.
Not upheldMitsubishi HC Capital UK PLC
DRN-6264552Section 75 of the Consumer Credit Act 1974 only provides protection where there is a factual and material misrepresentation by the supplier, and section 140A requires the creditor-debtor relationship itself to be unfair to the debtor.
Not upheldShawbrook Bank Limited
DRN-6256436A lender is not liable under Section 75 of the Consumer Credit Act 1974 for a supplier's representations unless those representations constitute actionable misstatements of fact rather than honestly held opinions.
Not upheldFirst Holiday Finance Ltd
DRN-6256428Section 75 claims under the Consumer Credit Act 1974 are subject to a six-year limitation period from the date the cause of action arose, and claims brought outside this period are time-barred.
Not upheldMitsubishi HC Capital UK PLC
DRN-6264685A creditor-debtor relationship is only unfair under section 140A of the Consumer Credit Act 1974 where the creditor's conduct or conduct on its behalf falls below acceptable commercial standards.
Not upheldFirst Holiday Finance Ltd
DRN-5704562Section 75 of the Consumer Credit Act 1974 does not apply to purchases exceeding £30,000, and Section 75A only covers breach of contract, not misrepresentation.
Not upheldMitsubishi HC Capital UK Plc
DRN-6265417A lender is not liable under Section 75 of the Consumer Credit Act 1974 for misrepresentations by a timeshare supplier unless the supplier made false statements of fact that were actionable.
Not upheldMitsubishi HC Capital UK PLC
DRN-6265938A lender is not liable under Section 75 of the Consumer Credit Act 1974 for alleged misrepresentations by a timeshare supplier merely because the supplier marketed the product as an investment, where the representations were honestly held o
Not upheldShawbrook Bank Limited
DRN-6266115A lender is not liable under Section 75 of the Consumer Credit Act for supplier misrepresentations that constitute honestly held opinions rather than false statements of fact.
Not upheldClydesdale Financial Services Limited
DRN-6134161A lender is not liable under Section 75 of the Consumer Credit Act for the supplier's statements about investment value and property appreciation where those statements constitute opinion rather than actionable misrepresentation.
Not upheldBarclays Bank UK PLC trading as Tesco Bank
DRN-6103325Section 75 Consumer Credit Act 1974 requires a consumer to establish either misrepresentation or breach of contract by the merchant; failing to do so means the credit card issuer is not liable.
Not upheldHSBC UK Bank Plc
DRN-5854324A chargeback claim for goods not as described requires that goods be returned or a valid return attempt be made according to card scheme rules, regardless of the strength of the underlying consumer law claim.
Not upheldMonzo Bank Ltd
DRN-6068348Chargebacks are determined by strict Mastercard scheme rules, not by consumer protection legislation such as the Consumer Rights Act 2015.
Not upheldAmerican Express Services Europe Limited
DRN-5924135Section 75 of the Consumer Credit Act 1974 requires evidence of breach of contract or misrepresentation by the supplier; disclaimers about beta features and subject-to-change conditions defeat claims based on incomplete product features.
Not upheldMitsubishi HC Capital UK PLC
DRN-6225589A complaint about an unfair credit relationship under Section 140A of the Consumer Credit Act 1974 must be made within the time limits set by the Limitation Act 1980, and the discovery of facts relating to the unfairness must have been reas
Not upheld